Set as Homepage  Add to Favorites
a
Service Concept
Home 〉About Us 〉
Service Concept

Shanghai Convention & Exhibition Center of International Sourcing has employed a professional management team with long-term operation and management of venues. The center will adopt service management system concluded from British 20 years of management experience to improve the advanced service concept. The system has practically been refined from the operation mode of venues in Shanghai for 20 years and completed from ISO9000 in the past 10 years.


1、Operational goals of the service management system 
      Operations - safe and orderly
      Environment – comfortable and convenient
      Service - professional and thoughtful
      Coordination - convenient and efficient
      Internal management – science and effective


2、Models for the service management system
      Control service process, establishing a project-leader-based standardized service system;
      Control the quality of service, building customer research, evaluation, and complaint system;
      Control service standards, making intangible services tangible (implementation of plans, implementation of reports);
      Train employees, improving the degree of specialization (reliability, responsibility, self-confidence, emotion).


3、Requirements of the service management system
      Professional, systematic, humanized and integrated.
      1、Professional:
      Based on ISO9000, the professional services management system of SHCEC will be gradually established.
      2、Systematic:
      We will establish a project-leader-based operating system to provide customers with one-stop service and a standardized

      system and process to ensure the entire service system function well. This system consists of management regulations,

      job descriptions, work instructions, quality records and other rules.
      3、Humanized:
      The company has initiated a customer-oriented service concept. Each employee is required to provide a wide range of

      services with the philosophy of "Customer First, whole-hearted service” and empathy.    

      4、Integrated:
      The venue management service system is like a "bucket theory" which means the manifestation of service level is decided

      by the shortest piece of the wood. Each employee should provide an integrated service with the sincere cooperation of the

      team.


4、Embodiment of the service management system
      Before fairs: visiting clients, getting a detailed understanding of customer needs.
      During fairs: providing "one-stop" service and arranging Convention Services Manager.
      After fairs: inquiring for advice and recommendations from customers, conducting the customer satisfaction statistics, paying

      a return visit for important customers, making a face-to-face listening to get advice and opinions to make improvement. 
Shanghai Convention and Exhibition Centre of International Sourcing will provide professional services for domestic and foreign exhibitors and participants with efficient, high value service as well as modern management mode.

Home | About us | Facility on Site | Organizer | Exhibitor | Visitor | Catering | Contact us | Links

All right reserved by Shanghai Convention & Exhibition Center of International Sourcing Shanghai ICP for No. 12046942


bbbbb
本站由中华企业网制作维护 中华企业网 网站建设 上海网站建设 虚拟主机 域名注册 网站建设公司 中小企业网站建设 中国企业网 集团网站建设 电子商务网站建设 企业邮箱